Resolving Conflict
Conflict in the workplace cannot be avoided but can be address promptly in order to avoid any future issues. The situation at hand with this current employee, I feel it would be best to thoroughly address the issue by making sure all the complaints are valid and not personal. I would like to start by listening to all the complaints and then watch this particular employee for a few days to make sure everything I bring to his/her attention is valid. After doing so I would like to set up a face to face meeting with this employee (Tecrepublic, 2011).
I will then begin to discuss the complaints and concerns I have received concerning the work performance performed. I will not point any fingers or make accusations because my whole goal is to resolve conflict. After I express all my concerns, I will allow the employee to address his/her concerns. It could all be a simple misunderstanding of what is really expected. He/she has only been employed with the company for such a short period of time and may just simply be confused about what is expected of him. From my personal experience at my job there are more bosses than co-workers. So many people try to dictate how a person’s job should be done it brings about confusion. If the problem is not work related and is personal I will express my concerns for the persons well being and offer him a referral to the EAP program. The program is designed to help people with personal issues as well as work related issues (Tecrepublic, 2011). Before ending the meeting I will make sure the employee understand that if there are any further issues I will have follow work polices. So I would like to see him/her make better progress on the job or the next step to resolving the issue can lead to write ups, suspension or termination.
This particular conflict it is not a severe as it could be so I would approach the problem with flexibility, patience and remain calm and respectful. I would express my concerns but I will also listen and then take a stance so the employee will know I understand but I will remain firm as well. At the end of the meeting I would like us to have an agreement even if it is just verbal (Wiscedu, 2011).
Sometimes employees feel left out and disconnected from their boss. It is important to let them know you are still human and can have a listing ear and it does not always have to be about production. It is important to know what people are going thru in order to know exactly how to address conflict. In my eyes if you know what the problems are you can fix the problem.
Steps to having a healthy work place: Know what your complaint is, don’t get involved in conflict that is, not yours, try to de personalizing conflict, being open, listen, don’t involve superiors, and limit complaints. Remember it’s not all about you (Medicinenet, 2011).
Medicinenet: Retrieved on March 14, 2011 from http://www.medicinenet.com/script/main/art.asp?articlekey=60206
Tecrepublic: Retrieved February 28, 2011 from http://www.techrepublic.com/blog/10things/10-ways-to-deal-with-an-unhappy-employee/345Wiscedu: Retrieved on February 21, 2011 from http://www.ohrd.wisc.edu/onlinetraining/resolution/index.asp